🚀 Re-credit from your inbox
A simple, transparent way to get a credit refunded.
Project: 💳 Pricing transparency Type: 🚀 Feature User: 🏢 Companies
Why?
If you think of successful products that involve a transaction, part of what builds confidence in the product - and a loyal user base - is the ability to get a refund when something is wrong.
Think how easy it is on Amazon or Deliveroo to get your money back when there is a problem…Now we have credit-based pricing, companies want to be assured that in instances where a credit shouldn’t be taken, they can request it back.
Our T&S team monitors conversations and proactively recredits in these instances (for example when an engineer accepts a message request, only to say they're not interested), but on occasions they are missed, a company user would have to email support@cord.co in order to request a recredit. This was a manual process for the customer and for us.
We therefore wanted to build something that would
- Help build trust & confidence in our product
- Be simple to use
- Streamline the process for the user
- Streamline the process for T&S
What?
- Companies can now request a recredit from their inbox. All they need to do is go to their inbox, find the chat, go to More settings > Request recredit > Select the reason they are requesting a recredit.
- Recredit requests will go to #credit-refund-requests on Slack. T&S will process the request via the Admin Console within 1 working day.
- Companies will be able to see the status of their request in their Inbox: Recredit requested | Recredited | Request denied
How?
Big big thank you goes especially to Hasan (BE) and Jieyon (FE) for all of their work on this feature.
What next?
With the key pricing changes to increase the transparency of our pricing wrapped up, we’re shifting our focus back to our users. Expect some big changes to how people find positions, and how companies find people.
Last updated on January 24, 2024